Customers want to follow the path of least resistance. Glance’s smart connect technology detects online presence, alerts an agent, and launches the right visual engagement functionality for agent-customer interaction. Glance visual engagement solutions can be easily used via any device type or browser, eliminating technology incompatibility problems. What’s more, our intelligent detection goes “over-the-top” of established routing protocols, agent priorities, and escalation paths, preserving their integrity while leveraging them to provide a smart, frictionless visual engagement experience.
Instantly Engage Online Customers “In-the-Moment”
Intelligent Detection Functionality
Knowing when customers are on your website is just the first step—engaging them is the second. Customers don’t want to be hassled with flaky technology, updating their system, or even answering questions an agent should already know. Nor should agents need to decide which technology to launch when, adding unnecessary work and potential point of failure in the overall experience. Glance’s smart connect technology streamlines the entire process, allowing agents and customers to have meaningful and relevant conversations in-the-moment.
Glance visual engagement solutions are designed to work with your entire ecosystem of sales and support technology. Established routing protocols, agent priorities, escalation paths, and more are not only preserved, but leveraged by the Glance platform to provide the right agents with the right technology at the right time.