Next Generation Cobrowsing—brought to you by Glance
Stop asking: "Are you online?" "What do you see?" "Can you find this field?"
See what your customers see and guide them through processes in real time—as though you were in the room together. Cut through confusion by instantly and securely sharing a browser view with customers, partners, and prospects. Demo products, upsell, onboard and help customers, and more.
With Glance Cobrowse, you can easily:
Make conversations relevant and effortless Promote a positive customer experience Build lifetime customer loyalty
Discover how to create effortless, instantaneous and relevant customer experiences by integrating Glance into your Salesforce CRM.
Agents and customers can collaborate while controlling what content is shared.
Guide with annotation
Circle, highlight, and emphasize points to show where things are located and how to use options.
Protect customer privacy by preventing agents from seeing personal information. In addition, sessions are encrypted and agents have role-based permissions, taking advantage of SAML/SSO integrations, and more.
Provide fast, global access
Glance provides a global solution with local session services.
With permission, view/control content within the customer’s browser view.
Provide an instant, omni-device view
With Glance Cobrowse, customers never need a download, app, or Java. Agents can see the customer’s browser view from any device, mobile or otherwise, with no lag time.
Cloud-based service means no proxies or onsite installs.
Co-Browsing: Guide Customers to Grow Your Own Success
Discover the benefits of co-browsing and three best practices to maximize its performance in your organization.
Glance Cobrowse is just the starting point. Take advantage of these optional modules to boost your online interactions to a whole new level.
Cobrowse CRM. Combine the power of integrating Glance Cobrowse with your CRM to measure the impact of cobrowse on FCR, AHT, and more to make conversations more meaningful. Glance has out-of-the-box integrations with Salesforce, Microsoft Dynamics 365, Zendesk, and others. In addition, Glance APIs allow customers to integrate to almost any solution!
One-Click Connect. With permission from your customers, initiate a cobrowse session with a single click on the agent side – no customer downloads required.
Smart Detect. Expand your CRM’s reach with proactive notification that your high-value customers are online so you can reach out to them to provide concierge-level assistance and close the deal.
Trusted Advisor. Bring self-service to a new level by empowering customers to browse with experts, family members, and friends, sharing anything from financial paperwork to furniture options online.
Cross-Domain Cobrowse. Does your website utilize several domains? No problem, Glance Cobrowse has got you covered.
Third-Party Cobrowse. Do you need to guide customers through processes on websites that are not your properties? Glance Cobrowse has the power to cover that too!
PDF-Supported Cobrowse. View PDFs to guide customers through forms online.
Looking to gain the maximum benefits from your customer visual engagement solution? The Glance ROI Insight program empowers you to understand just how your Glance investment can improve customer collaboration and positively impact the bottom line.
The Glance ROI Insight program is a customizable evaluation that puts the proof in your hands. Our professional services team will:
Shadow your agents and evaluate your unique environment.
Show you exactly where and how you can benefit most from your visual engagement investment.
Guide you through every step of implementation, training, and evaluation to ensure you meet your goals.
Glance provides a scalable solution that lets you expand visual engagement capabilities as your business needs grow. The Glance visual engagement platform lets you can seamlessly switch from cobrowsing to screen sharing or agent video. Supercharge your customer experience today!
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