Next Generation Cobrowsing—brought to you by Glance
Stop asking: "Are you online?" "What do you see?" "Can you find this field?"
See what your customer sees and guide him or her through processes in real time—as though you were in the room together viewing the same browser. Cut through confusion by instantly and securely sharing a browser view with customers, partners, and prospects. Help customers or prospects navigate your website or SaaS product.
With Glance Cobrowse, you can easily:
Make conversations relevant and effortless. Promote a positive customer experience. Build lifetime customer loyalty.
Discover how to create effortless, instantaneous and relevant customer experiences by integrating Glance into your Salesforce CRM.
Agents and customers can collaborate while controlling what content is shared.
Guide with annotation
Circle, highlight, and emphasize points to show where things are located and how to use options.
Protect customer privacy by preventing agents from seeing personal information. In addition, sessions are encrypted and agents have role-based permissions, taking advantage of SAML/SSO integrations, and more.
Provide fast, global access
Glance provides a global solution with local session services.
With permission, view/control content within the customer’s browser view.
Provide an instant, omni-device view
With cobrowse, customers never need a download, app, or Java. Agents can see the customer’s browser view from any mobile or desktop browser, with no lag time.
Cloud-based service means no proxies or onsite installs.
Glance Cobrowse Data Sheet
With Glance Cobrowse, you can see what your customers see and guide them through processes in real time—as though you were in the room together.
Glance Cobrowse is just the starting point. Take advantage of these optional modules to boost your online interactions to a whole new level.
Cobrowse CRM. Combine the power of integrating Glance Cobrowse with your CRM to measure the impact of cobrowse on FCR, AHT, and more to make conversations more meaningful. Glance has out-of-the-box integrations with Salesforce, Zendesk, Microsoft Dynamics, and others. In addition, Glance APIs allow customers to integrate to almost any solution!
Cobrowse Connect. Expand your CRM’s reach with proactive notification that your customers are online. Agents can proactively initiate a cobrowse session without the customer doing anything.
Cobrowse Outreach. Be notified in real-time as to which high-value customers are online so you can reach out to them to provide concierge-level assistance and close the deal.
Browse-With-Me. Bring self-service to a new level by empowering customers to browse with other experts, family members, and friends, sharing anything from financial paperwork to furniture options online.
Looking to gain the maximum benefits from your customer visual engagement solution? The Glance ROI Insight program empowers you to understand just how your Glance investment can improve customer collaboration and positively impact the bottom line.
The Glance ROI Insight program is a customizable evaluation that puts the proof in your hands. Our professional services team will:
Shadow your agents and evaluate your unique environment.
Show you exactly where and how you can benefit most from your visual engagement investment.
Guide you through every step of implementation, training, and evaluation to ensure you meet your goals.
Glance provides a scalable solution that lets you expand visual engagement capabilities as your business needs grow. With additional Panorama capabilities, you can seamlessly switch from cobrowsing to screen sharing or agent video. Supercharge your customer experience today!
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