Glance Agent Video
A face is worth more than a thousand words.
Nothing says, “I’m here for you” better than seeing the friendly face of your agent, creating real human-to-human bonds, and driving measurably higher CSAT and NPS scores.
Real-time video feed of your agent during your sharing session
Glance Agent Video is the perfect addition to cobrowsing, screen sharing, and mobile app sharing. It shows a real-time video feed of your agent during the sharing session.
Build trust and humanize the digital customer experience
Glance literally puts a human face on the digital customer experience. Digital engagements can have the same human element as a face-to-face interaction. Glance is proven to diffuse tense interactions and build trust.
Integrates seamlessly into your ICP
Glance Agent Video can work with the Intelligent Call Processing (ICP) system you already have in place in the call center. The video session is paired automatically with the voice connection between the agent and the customer.
Leverages Standard Video Equipment
Glance Agent Video leverages on-board video equipment already present in most laptops and monitors, or inexpensive external cameras.
Visual engagement breakeven in under six months. 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
Glance makes customer consultations less taxing for Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
