It’s time to personalize customer service.
The potent combination of Glance and Zendesk solutions empowers users to employ cobrowsing, screen sharing, agent video, and more. With Glance for Zendesk, sales and support reps can launch collaborative sessions simply by clicking on the Glance icon appearing on any Zendesk Lead, Account, Opportunity, Contact, Case, or even Campaign object.
Benefits you can see and measure.
Glance for Zendesk enables you to tap into Glance’s powerful visual engagement solutions in order to bring customer service and experience to the next level while improving the bottom line.
Superior first call resolution, customer conversion, and brand experience.
With Glance for Zendesk, agents and customers are literally on the same page. Removing communication barriers dramatically reduces the frustration of conducting business online, while promoting the most effective experience within customer support or any stage of the customer lifecycle (sales, training, services, etc.).
A human touch to build rapport, trust, and credibility.
Some interactions are sensitive, stressful, or very personal. Glance for Zendesk enables companies to turn a hands-off interaction into a personal connection with a simple click. Customers feel empowered as they quickly understand processes and instructions provided by a real agent, working with them face-to-face.
Instantly untangle complex situations.
Regulations, standards, even option overload – all can result in confusion and added stress for all parties involved. Glance for Zendesk provides an easy means to quickly show and explain the options available, as well as help customers understand what additional services they may want to add in order to enhance their solutions.
Stand head and shoulders above the competition.
Glance for Zendesk enables companies to leverage customer experience as a point of differentiation. Imagine offering your customers the equivalent of an outstanding in-person experience – online. Humanization and personalization are a standout combination that ensures your customers return for more.
Glance for Zendesk features
Glance for Zendesk’s patented, scalable technology integrates your Zendesk solution with our marketing-leading cobrowsing, screen sharing, agent video, and mobile showcase solutions through a single, easy-to-use platform – no plugins or downloads required!
View it – in a browser
Demo products, provide onboarding, upsell, teach and help customers, and securely share views inside of any browser. Learn more about cobrowsing ≫
Agent video adds a face and a smile to phone or chat, personalizing the conversation so you can build trust and rapport. Learn more about agent video ≫
Glance Panorama captures engagement data and can send it to Salesforce.com for analysis and improvement. Learn more about data capture ≫