Visual Engagement integrated with ServiceNow delivers premium CX and maximum service center efficiency
Glance for ServiceNow integrates Glance’s visual engagement solutions within the ServiceNow CSM and ITSM modules. Visually engage with your customers and deliver an amazing customer experience via integrated cobrowsing, screen sharing, mobile app sharing, and agent video.
Glance for ServiceNow provides measurable benefits
Glance for ServiceNow enables your sales, service, and training agents to launch sharing sessions with customers or prospects directly from within the CSM and ITSM modules. See, show, and share anything, via any channel — desktop app, website or SaaS app, or mobile app. Deliver a premium customer experience and maximize agent efficiency.
Superior first call resolution, customer conversion, and brand experience.
With Glance for ServiceNow, agents and customers are literally on the same page. Using cobrowse and screen share removes communication barriers. Visual engagement dramatically reduces the frustration of conducting business online, while promoting the most effective experience within any stage of the customer lifecycle (sales, training, services, etc.).
A human touch to build rapport, trust, and credibility.
Some interactions are sensitive, stressful, or very personal. Glance for ServiceNow enables companies to turn a hands-off interaction into a personal connection with a simple click. Customers feel empowered as they quickly understand processes and instructions provided by a real agent, working with them face-to-face.
Instantly untangle complex situations.
Regulations, standards, even option overload—all can result in confusion and added stress for all parties involved. Glance for ServiceNow provides an easy means to quickly show and explain the options available. Moreover, agents can help customers understand what additional services they may want to add in order to enhance their solutions.
Stand head and shoulders above the competition.
Glance for ServiceNow enables companies to leverage customer experience as a point of differentiation. Imagine offering your customers the equivalent of an outstanding in-person experience—online. Humanization and personalization are a standout combination that ensures your customers return for more.
Discover how you can empower your agents to visually engage with customers via Glance integrated into the ServiceNow CSM Console.
Glance for ServiceNow utilizes Glance’s patented, scalable technology to integrate our market-leading cobrowsing, screen sharing, mobile app sharing, and agent video solutions through a single, easy-to-use platform—no plugins or downloads required!
Glance captures engagement data and can expose it to ServiceNow for analysis. This enables you to build reports and dashboards that analyze visual engagement’s impact on the performance of your agents, to uncover best practices, top performers, and ROI. Learn more about data capture ≫
Glance’s open API lets you integrate Glance with your CRM, chat solution, website, and more, as well as offer single sign-on. Contact us to learn more ≫
Interested in what Glance visual engagement solutions can do for you?
Contact us and find out how easy it is to add Glance to ServiceNow.
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