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Glance for ServiceNow®

Visual Engagement integrated with ServiceNow delivers premium CX and maximum service center efficiency

Glance for ServiceNow integrates Glance’s visual engagement solutions within the ServiceNow CSM Console. Visually engage with your customers and deliver an amazing customer experience via integrated cobrowsing, screen sharing, mobile app sharing, and agent video.

Glance for ServiceNow provides measurable benefits

Glance for ServiceNow enables your sales, service, and training agents to launch sharing sessions with customers or prospects directly from within the CSM Console. See, show, and share anything, via any channel — desktop app, website or SaaS app, or mobile app. Deliver a premium customer experience and maximize agent efficiency.

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Superior first call resolution, customer conversion, and brand experience.
With Glance for ServiceNow, agents and customers are literally on the same page. Using cobrowse and screen share removes communication barriers. Visual engagement dramatically reduces the frustration of conducting business online, while promoting the most effective experience within any stage of the customer lifecycle (sales, training, services, etc.).

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

A human touch to build rapport, trust, and credibility.
Some interactions are sensitive, stressful, or very personal. Glance for ServiceNow enables companies to turn a hands-off interaction into a personal connection with a simple click. Customers feel empowered as they quickly understand processes and instructions provided by a real agent, working with them face-to-face.

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Instantly untangle complex situations.
Regulations, standards, even option overload—all can result in confusion and added stress for all parties involved. Glance for ServiceNow provides an easy means to quickly show and explain the options available. Moreover, agents can help customers understand what additional services they may want to add in order to enhance their solutions.

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Stand head and shoulders above the competition.
Glance for ServiceNow enables companies to leverage customer experience as a point of differentiation. Imagine offering your customers the equivalent of an outstanding in-person experience—online. Humanization and personalization are a standout combination that ensures your customers return for more.

Discover how you can empower your agents to visually engage with customers via Glance integrated into the ServiceNow CSM Console.

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Glance for ServiceNow provides powerful features

Glance for ServiceNow utilizes Glance’s patented, scalable technology to integrate our market-leading cobrowsing, screen sharing, mobile app sharing, and agent video solutions through a single, easy-to-use platform—no plugins or downloads required!

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

View it—in a browser

Demo products, provide onboarding, upsell, teach and help customers, and securely share views inside of any browser.
Learn more about Glance Cobrowsing ≫

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

View it—out of a browser

Present, fill in forms, assist, educate, and securely share views with customers when content is outside of a browser.
Learn more about Glance Screen Sharing ≫

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Humanize it

Agent video adds a face and a smile to phone or chat, personalizing the conversation so you can build trust and rapport.
Learn more about Glance Agent Video ≫

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Use it everywhere

Glance meets the needs of today’s customers, enabling you to visually engage with them on any connected device. Learn more about omnichannel support for desktop and mobile ≫

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Analyze it

Glance captures engagement data and can expose it to ServiceNow for analysis. This enables you to build reports and dashboards that analyze visual engagement’s impact on the performance of your agents, to uncover best practices, top performers, and ROI. Learn more about data capture ≫

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Streamline it

Glance’s open API lets you integrate Glance with your CRM, chat solution, website, and more, as well as offer single sign-on. Contact us to learn more ≫

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Own it

Customize the look and UI of Glance so it seamlessly fits with the rest of your offerings. Contact us to learn more ≫

Interested in what Glance visual engagement solutions can do for you?

Contact us and find out how easy it is to add Glance to ServiceNow.

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