Panorama + Salesforce gets you to cloud nine.
Glance for Salesforce integrates Glance’s visual engagement solutions with Salesforce Sales, Service, and Community Clouds. Seamlessly provide your customers with an amazing experience via integrated cobrowsing, screen sharing, agent video and more.
Glance for Salesforce provides measurable benefits.
Glance for Salesforce delivers comprehensive visual engagement to the Sales, Service, and Community Clouds, bringing customer experience to the next level while improving the bottom line.
Superior first call resolution, customer conversion, and brand experience.
With Glance for Salesforce Sales, Service, and Community Clouds, agents and customers are literally on the same page. Using cobrowse and screen share removes communication barriers. Visual engagement dramatically reduces the frustration of conducting business online, while promoting the most effective experience within any stage of the customer lifecycle (sales, training, services, etc.).
A human touch to build rapport, trust, and credibility.
Some interactions are sensitive, stressful, or very personal. Glance for Salesforce Sales, Service, and Community Clouds enables companies to turn a hands-off interaction into a personal connection with a simple click. Customers feel empowered as they quickly understand processes and instructions provided by a real agent, working with them face-to-face.
Instantly untangle complex situations.
Regulations, standards, even option overload—all can result in confusion and added stress for all parties involved. Glance for Salesforce Sales, Service, and Community Clouds provides an easy means to quickly show and explain the options available. Moreover, agents can help customers understand what additional services they may want to add in order to enhance their solutions.
Stand head and shoulders above the competition.
Glance for Salesforce Sales, Service, and Community Clouds enables companies to leverage customer experience as a point of differentiation. Imagine offering your customers the equivalent of an outstanding in-person experience—online. Humanization and personalization are a standout combination that ensures your customers return for more.
Glance for Salesforce provides powerful features.
Glance for Salesforce utilizes Glance’s patented, scalable technology to integrate our market-leading cobrowsing, screen sharing, agent video, and mobile showcase solutions through a single, easy-to-use platform—no plugins or downloads required!
View it—in a browser
Demo products, provide onboarding, upsell, teach and help customers, and securely share views inside of any browser. Learn more about cobrowsing ≫
Agent video adds a face and a smile to phone or chat, personalizing the conversation so you can build trust and rapport. Learn more about agent video ≫
Glance Panorama captures engagement data and can send it to Salesforce for analysis and improvement. Learn more about data capture ≫
“[CMD] is constantly striving to build a stronger sales force and Glance for Salesforce has transformed our sales process.”
Lisa Fiondella, Chief Customer Officer, CMD Group
Check out these AppExchange reviews!
“Glance is an everyday tool for demo-ing product online and closing sales. It has increased my personal incomes by 40% in the last 18 months and allowed me to make more money year in and year out…”
“I love [Glance] and so do all of my customers. It takes about 5 seconds for them to see my screen. I use it on almost every call to ensure we are looking at the same thing and we are 100% on the same page…I cannot say enough good things about Glance. I wouldn’t be able to do my job without it!”
“Glance allows me to easily connect with my customers and allows me to do a better job of training [and] support and it allows me to introduce my customers to the other products we offer. Connecting is simple, fast and trouble free and [Glance] is something I could not do my job without…”
“Excellent product and superior support…I am pleased with this product and my direct reports love the intuitive approach and use.”
“Glance is a tool I use every day. I’m able to train customers on our software in a much more efficient way than sending video tutorials or document walk through. I really like that I can take control of their computer when more difficult tasks are required.”
“Glance allows such easy access for all of my clients; it cuts out downtime, which means more time in front of the product, which directly relates to more business for our company. Glance is truly a game changer.”
“How did the world run without you? If Glance were a person I would marry you! Glance may be the most important tool that I use on a day-to-day basis. It is super fast and easy to use. Thanks, Glance.”
Interested in what Glance visual engagement solutions can do for you?
Contact us and find out how easy it is to add the Glance Panorama platform to Salesforce.