Top Tips for Customer Success and Handling Customer Problems


Ready for a plethora of great customer success tips? This article touches on a variety of customer service related topics, including:

  • Fighting customer churn
  • Great customer success stories from around the web
  • Powerful quotes about how customers can be your best advocates

In this article, the author quotes Holly Chessman, VP of Marketing at Glance Networks, mentioning some of her words of wisdom from a recent Forbes article:

“When the CEO makes it a priority for sales and customer success to provide great customer references, the stories will flow. Customer success stories are powerful tools, providing third-party validation that your offerings are stellar. If sales and customer success teams are incentivized to provide customers who will be great references, marketing can produce more stories and revenue will grow.”- Holly ChessmanGlance Networks Inc.

You can read the rest of the article titled “12 Ways CEOs Can Support Their Marketing Teams” over on

Read the full article about customer success

For the complete article on the ChurnZero blog, take a look here:  Tips for Handling Customer Problems, Customer Success Myths Busted, and Improving Productivity with Automation.

Ready to improve customer success? Try adding Glance visual engagement solutions for improved KPIs, customer satisfaction, and understanding. Want to see how it works? Check out the video below.

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About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »