In the wake of instability across virtually every industry, there is one thing that brands can do to ensure they are moving in a positive direction. Create a customer-centric company culture, focused on establishing the best possible Customer Experience. This is one of the best ways to ensure that your brand remains above it’s competitors within the industry you encompass.
Optimizing the customer’s journey via your brand can be a key factor in determining whether you experience growth or stagnation. The publication Maximize Social Business realized the importance of this concept, and recently published the following piece regarding three essential aspects of a successful Customer Experience platform. Click here, or click on the link below to check out Joe Ruiz’s piece.
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About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More