This Week in Small Business: Customer Service in the Digital Age – Business2Community

News,

What’s Cobrowsing? Chat, phone and email support are good ways for providing humanized customer service, but what if your customer service agent was literally on the same page as your customer? With cobrowsing, agents can be on the same webpage, able to view and interact with customer’s browsers and delivering personalized guidance. It works both way; agents can also share their screens with customers to provide demos or teach them how to use products. Find out more about what cobrowsing is in this article. [via Holly Chessman, VP of Marketing at Glance Networks – on Medium]

< Full Blog Feed