Shifting from In-store to Online: Customer Service at its Peak – B2C

The online market is expanding exponentially, making it critical to get online customer service right. In fact, from 2013 to 2018, it’s estimated that the online market will grow an astounding 57%. The dollar growth from the actual 2014 figure of $294 billion shows a forecast of $414 billion for 2018. That’s a huge shift from in-store sales to e-retail sales.

How can your business get on this growth in the most effective way possible? By finding the right online tools to use in order to maximize customer interactions.

Ready to learn more about improving customer service?

If you’re doing a good deal of business online, it’s time to think about the best way to maximize customer collaboration. Read this article to learn more about the tools available to make online customer conversations an instant, relevant, effortless experience. Check out the full article on Business2Community: Shifting from In-store to Online: Customer Service at its Peak.

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Request an in-person or online demo with Glance today!

About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More

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