According to a study by UPS, more than 50 percent of all purchases made by respondents are made online – the first time in the history of the study this number exceeded more than half. Customers are going digital, sooner rather than later, and time is of the essence when it comes to building a prosperous e-commerce platform. It’s crucial to implement technology on your retail website that makes it easy for customers to navigate and complete online purchase. The easier you make the process, the more you build customers.
In this digital age, you need to know how to turn your retail website into an online powerhouse. According to Glance CEO Tom Martin, to achieve true digital transformation, you need to:
- Take advantage of artificial intelligence to cull your most valued customers
- Engage visually with our customers to cut down on customer frustrations
- Adequately prepare your customer service team for customer questions and requests
By taking advantage of all that retail technology has to offer, such as AI, visual engagement and excellent customer service, you’ll be making your website a preferred shopping destination every day.
Discover the secrets of turing your retail website into an online powerhouse
Ready to read the full article and find out all the details of how you can digitally transform your retail website into an amazing asset? Read the full article here: How to Turn Your Retail Website into an Online Powerhouse.
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About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »