Customer experience is the key to winning customers’ hearts. The quality of the product, the fun website, the friendly customer service – all of these pieces come together to create an experience that will grow loyalty and bring back repeat buyers.
Companies that do a great deal of business online have an even greater need to remember that any interaction between a customer and a brand is a crucial opportunity to make a good impression. After all, you have a finite amount of time to impress a customer before they open a new tab and – click! – they move on to a competitor.
Customer experience is key to sales and long term loyalty
Creating a great customer experience is key to increasing sales. After all, the better the experience, the more likely customers are to purchase a first time. Even better, they are also more likely to come back a second time – and possibly bring their friends with them.
Ready to learn more about customer experience and how it can improve your business and your bottom line? Read the entire article on Business2Community: Why Invest in Improving Customer Experience?
About Glance Networks
Glance empowers companies to make doing business online easier and more personal through tightly integrated yet modular visual engagement solutions such as co-browse, screen share, agent video, and more. Glance has out-of-the-box integrations with Salesforce, SAP, LiveOps, Zendesk, and other solutions. In addition, our offerings integrate with a broad range of customer-facing platforms and tools to quickly provide a connection that is secure and always works. Learn More>>>