Forbes – Eleven Upfront Ways to Handle an Unpleasant Conversation


Unpleasant conversations may be part of our work and personal lives, but that doesn’t make them easy. Regardless of the topic of conversation, there are ways to prepare for these difficult conversations. For example, you can help an alloy accept what’s being said or psych yourself up to handle the conversation you’re dreading.

In this article about unpleasant conversations, eleven communications executives from the Forbes Communications Council offered their guidance on how to tackle unpleasant exchanges.

Know Your Facts

Holly Chessman, VP of Marketing at Glance Networks, has this suggestion: Do your research and come prepared. Your arguments will always be stronger with real stats and metrics to back them up. Even better, write those facts down and show how you came to your conclusions. Engaging people in a constructive, fact-based way makes you infinitely more persuasive.

More ways to handle unpleasant conversation

Read the full article and learn more from these marketing experts here: Eleven Upfront Ways to Handle an Unpleasant Conversation.

About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »