Panorama, Glance’s visual engagement solution, enables companies to deliver a truly amazing customer experience. In an automated, online world, customers seek a high-touch, personalized experience. Glance Panorama is a next-generation cobrowse solution that enables agents and customers to see what they are talking about. The platform empowers sales, support, and service agents to visually collaborate with their customers – while masking any sensitive data from view.
Panorama: Product of the Year
“We are thrilled to be honored as a CUSTOMER Product of the Year Award winner,” said Tom Martin, CEO of Glance Networks. “This award speaks to the heart of Glance Networks’ mission to make the customer experience effortless – dramatically improving the brand experience and building rapport while reducing the cost-per-interaction.”
With Glance Panorama, agents and customers are literally on the same page. Glance Panorama enhances existing technologies like web self-service, live chat, click-to-call and phone support, providing a quick and simple way to show and guide customers through complex processes.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Glance with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Panorama solution has proven deserving of this elite status and I look forward to continued innovation from Glance in 2016 and beyond.”
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.