Glance Networks Is Taking Customer Service To a New Level with Innovative Cobrowsing Software – VentureFizz

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In 2013, Rich Baker refocused his bootstrapped company and brought in a new CEO, Thomas Martin, to run the show.  In the nearly three years since Martin has been on board, Glance Networks has seen a massive transformation; from the team (just added the 20th employee under Martin) to the technology, much has changed.

“We immediately started looking at the buying experience and how we could bring visual engagement to the online world. Then we shifted entirely to an enterprise model and rebuilt our technology.”

Today, Glance Networks’ partners include the likes of Salesforce, LiveOps, SAP and Zendesk, and those who use their cobrowsing and screen sharing solutions include Franklin Templeton, American Airlines and Waltham-based Constant Contact, to name a few. These companies, like any who have a customer support center, need a solution that works every time across every platform. Glance is providing that.

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