The Internet can be a lonely place, especially when it comes to customer service. Self-service and automated service (like bots) can address basic questions and support issues. However, customers often need human guidance to handle more complex situations, like financial investments or healthcare renewals. That’s when visual engagement software makes all the difference.
Forrester Research, a leading global research and advisory firm, recently published a paper on the subject: Visual Engagement Drives Relationships and Revenue for Customer Service, Forrester Research Inc., May 5, 2017. The research provides a number of insights into what visual engagement is, where to it in the customer journey, and how to plan your implementation.
Forrester Research provides insight into visual engagement software
Are you ready to hear the the whole story on why visual engagement software is can be a big win for your online business? Read the whole article on Medium: Exciting New Research Underscores the Value of Visual Engagement Software.
Would you like to see how Glance Networks’ visual engagement software can empower your customers, improve customer loyalty and service, and increase sales for your business? It’s time to reap the benefits of using cobrowsing solutions!
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »