Docutech and Glance Networks Announce Integration for Personalized Borrower Experience
ARLINGTON, MA and SCOTTSDALE, AZ, November 29, 2018 — Docutech, the leading provider of document, eSign, eClose, and print fulfillment technology, today announced its collaboration with Glance Networks, a leading provider of visual engagement solutions including cobrowsing, screen sharing, mobile app sharing, and live agent video to enable organizations to better engage with their customers.
Lenders can now join their customers in the browser and guide them through the digital loan origination experience, courtesy of Glance’s cobrowsing functionality integrated with Docutech’s eDelivery and eSignature solutions for initial disclosures. The combined solution enables lenders to deliver a personalized, white-glove service experience and close more loans.
Recent findings in the Total Economic Impact of Glance Visual Engagement Platform, published by Forrester Consulting, identified key quantifiable benefits of visual engagement technology, including increased customer satisfaction, customer loyalty, and customer transaction conversion. The integration of Docutech and Glance will allow for borrowers to have a more streamlined and user-friendly experience while giving lenders the opportunity to create stronger relationships with their customers.
“Docutech’s mission to remove guesswork and customer frustration from a complex and stressful digital experience is familiar territory for many of Glance’s financial services clients,” said Tom Martin, CEO of Glance Networks. “The Glance integration complements Docutech’s mission. It enables lenders to transform customer frustration into completed transactions and the opportunity to grow lifelong customer bonds.”
“Finding the right balance of digital technologies and personal interaction is key to success in the digital mortgage age,” said Amy Brandt, president and CEO of Docutech. “Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable. Lenders understand that they are in the relationship business and that fostering the relationship with the customer to consistently deliver delight is our collective priority.”
About Glance Networks
Glance Networks transforms the customer experience by enabling visual engagement for today’s enterprise. We are one of the world’s simplest, most reliable and secure solutions that empowers companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and service. The result of Glance visual engagement technology is improved customer satisfaction, long-term customer loyalty, higher service center efficiency, and increased revenue growth. Glance Partners include Salesforce, ServiceNow, Moxie, Zendesk, Microsoft, and Docutech. For more information, please go to www.glance.net.
Docutech offers a wide range of document technology solutions for mortgage, home equity, and consumer lending from document generation to eDelivery, eSign, eClose and print fulfillment. The company sets the standard in providing market-proven technology and unrivaled customer service to the financial industry. Docutech’s knowledge and solutions empower lending professionals to efficiently produce accurate loan packages in all 50 states to ensure compliance with constantly changing laws and regulations. For more information, visit the company’s website at www.docutech.com or follow them on social media at LinkedIn or Twitter @Docutech.