As business continues to move to the online, mobile world, it becomes challenging to differentiate one company from another. You can no longer depend on quality of product alone to make you stand out. Your company has to build a reputation for friendly, useful guidance that makes the customer experience effortless. That’s where stellar customer service comes in.
You can’t lose by making customer success the focus of your B2B organization. After all, 58% of online customers will spend more on companies that provide excellent customer service.
What are customers looking for? While going above and beyond the call of duty is nice, most customers simply want to be able to take care of business without too much effort. Staples hit it right on the nose with the “That was easy” campaign. In fact, 55% say easy access to information and support can make them fall in love with a brand.
Make B2B customer service effortless with these tips
This article by Holly Chessman, VP of Marketing at Glance Networks, provides four tips to help you create an effortless customer experience. Want to find out more? Read the complete article on LinkedIn: 4 Easy Customer Service Tips to Make B2B Prospects Happy.
Would you like to see how you can use Glance Networks’ cobrowsing software to browse with your customers, giving your business a competitive edge? Watch the demo video or…
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »