In the online world, where people can easily slip from one vendor to another offering similar products or services, it can be difficult to stand out. That’s why customer service has become a true differentiator.
Yet making the customer experience central to your actions isn’t just the focus a department within a company. A true customer-oriented company, throughout every department, keeps their clients in mind at every step of the journey. All employees need to incorporate the customer viewpoint into their jobs.
Make Customer Service Everyone’s Job
Wondering how to achieve that ingrained sense of customer centricity? Take a look at the questions in the VentureFizz article How to Make Customer Service a Natural Part of Your Company’s DNA. In that article, Holly Chessman, VP of Marketing at Glance Networks, provides you with ideas of the kinds of things each department should be asking themselves in order to keep customers at the heart of their actions.
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »