Co-browsing is an exciting technology that empowers customer service organizations provide crucial customer support in real time in order to improve the customer experience. Agents who co-browse are able to overcome many of the difficulties service call center support staff experience usually when trying to help clients.
Co-browsing allows customers and service support agents to see and share exactly the same information on their browsers. Through this process, agents can quickly and efficiently resolve issues. In addition, customers can reduce the time and effort needed to enable agents to understand where they are and what they are doing.
Lowering customer and agent effort immediately creates a better and less frustrating experience for everyone. Reducing customer effort is critical for improving customer satisfaction and lifetime value. Moreover, once customer issues have been resolved satisfactorily, there is even an opportunity to offer additional relevant products and services.
Lowering effort, increasing satisfaction, growing lifetime value, and improving the bottom line in one fell swoop? Sign us up!
Using co-browsing for a better customer experience
This article discusses six ways that co-browsing transforms customer service and the customer experience. When you pair it with screen sharing and agent video, you create a visual engagement powerful tool. Visual engagement gives you a competitive advantage.
This article provides specific tips on the details around the following subjects:
- Improved customer service
- Increased customer satisfaction
- Assistance for online applications and forms completion
- Improved software support
- Instant sales support
- Visual online training and teaching opportunities
Are you ready to bring co-browsing into your business to vastly improve customer experience? Start by reading the article on LinkedIn Pulse by Holly Chessman, VP of Marketing at Glance Networks. See how co-browsing can benefit your organization: Customer Experience – 6 Compelling Reasons to Add Co-browsing to Your Toolkit.
And when you’re ready, continue by checking out what Glance Networks has to offer. Contact us for a demo today!
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More