Glance Networks is enhancing its cobrowse platform with a range of new enhancements, including modules that will allow individuals instantly and proactively to share a browser view without the need for downloads or additional permissions. This is becoming increasingly critical in some areas of CRM, for example IT.
The aim is to create new visual forms of collaboration between customers and sales, support and service agents.
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Read the full article here: Cobrowsing innovations to make CRM more efficient.
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »