Ah, the joys of working with remote technical support.
Ever had one of those moments? You know, the one where you’re online and you can’t quite figure out what to do next. So you call support. And they totally don’t get your problem. And you really don’t get why this should be so complicated. And your head is ready to explode.
Yeah, that moment.
Watch the hilarious video included in this article to learn how NOT to run remote technical support. Then take a moment to learn how to do technical support right and keep your customers happy. It won’t take long and it could have a big impact on customer loyalty and your company’s bottom line.
Bad Remote Technical Support – Read It Now
Read the whole article on Business2Community: Don’t Infuriate Customers with Bad Remote Tech Support.
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About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »