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Have you ever contacted customer support looking for help with a product or service, but instead of immediately addressing the issue-at-hand, you wasted time playing a game of “20 questions” with the customer service agent, just trying to get him to understand your problem?
Visual customer engagement software solves these online headaches by instantly connecting agents and customers to an interactive view of content wherever it resides.
The Glance Visual Engagement Platform empowers call center agents to quickly and impressively solve customer problems, resulting in shorter average handle time (AHT), higher first call resolution (FCR), and increased customer satisfaction (CSAT, NPS).
Do I need visual engagement software? is a free eBook that poses 10 questions that you can ask yourself to determine if your company is ready to visually communicate better with its online customers.
Fill out the form to receive your free eBook to review the remaining questions and learn if visual engagement is right for you!