Meet the Glance Leadership Team
The leaders behind our mission to power seamless personal support for critical moments.
Tom is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.
Jackie’s curiosity for what makes a business successful was ignited in her early career at Arthur Andersen. Her passion for building businesses led to CFO/COO roles at founder run companies including Newmarket Software (now Amadeus Hospitality), MicroArts, Home Brands, Vacation Hotdeals, RewardsNow and Private Jet Services, all of which achieved great success. Jackie lives on the New Hampshire seacoast with her husband and two sons. When she isn’t guiding a team through the execution of their strategic plan, Jackie enjoys time on the water and in the mountains with friends and family.
Ed’s career began on and around the campus of MIT and has led him through some of the hottest start-ups in Boston. A visionary in online collaborative platforms like those he delivered at ON Technology, Ed’s genius is demonstrated through the remarkable Glance user experience and the list of patents to his name. Ed loves to build cool stuff outside the office, too, including the small fleet of fixed gear bikes that he rides to the office every day.
Adam has spent his career building and managing GTM playbooks, marketing teams, and marketing strategies in B2B SaaS and hi-tech. He has delivered revenue performance at scale for start-ups and high-growth market leaders by focusing on the pillars of strategy, people, processes and enablement. Outside of work, Adam enjoys spending time with his wife and four children doing anything outdoors, hiking, reading, and fly fishing.
SVP, Product & Strategy
David has spent most of his career delivering CX product innovations globally into large scale production. David’s contributions span digital engagement, contact center, customer journey analytics and network application service delivery. He is an expert in Contact Center Transformation and Cloud migration. Prior to joining Glance, David spent over a decade architecting and delivering large enterprise contact center transformation programs for financial services, healthcare, technology and telecommunications providers worldwide. David enjoys trekking and exploring with his family here in the US and Brazil.
VP of Engineering
EJ leads Glance’s engineering team after spending over ten years at Carpe Diem Software. Prior to that, he served in executive capacities with several well-regarded technology firms, including J2 Global, Mzinga.com, and WebEx. He has a strong developer pedigree and has spearheaded multiple project initiatives in cloud environments. Outside of work, EJ is an avid outdoorsman, enjoying skiing, biking, and hiking. EJ is an accomplished chef and can frequently be found browsing the aisles of Chinese groceries around Boston.
VP of Customer Success
After starting his career as a chemical engineer in the automotive industry, Jeremy became an entrepreneur and settled into the world of Enterprise Software. With a passion for helping customers solve complex problems, he has spent nearly two decades working with systems that manage IT infrastructure, security, mobility and customer care. Jeremy has led professional services, account management and customer success organizations that have been publicly praised for having exceptional customer service. Outside of work, Jeremy enjoys spending time with his wife and three children, coaching sports, the great outdoors, and cheering for the Michigan Wolverines.
If you ever met Rich Baker then you probably heard his view of technology. “It has to be fast, be simple, and just work, every time.” Rich’s conviction came from his experience in academia (PhD from Stanford, on the faculty at UCLA) and from his experience as CTO at PictureTel, the original video conferencing company whose codecs and technical underpinnings are still widely used in the industry today. As Glance’s founder, Rich drove his vision into every aspect of our technology, business, and customer deployments. Rich passed away in March of 2021 after battling Leukemia. Rich was—and will always be—the light that shines in the heart of Glance.