Our Process
Glance Professional Services
At Glance, we believe that personal connection makes a world of difference. Which is why we apply this same principle when tailoring and deploying Glance Guided CX solutions together with our clients.
Glance Professional Services guides you through the process of delivering a Guided CX solution that will transform your customer experience and drive positive business outcomes across your enterprise.
From discovering, scoping, and implementation through training, adoption, and optimization of your Glance Guided CX solution, our Professional Services pros guide your teams through every step in the process – and then partner with you to manage your ongoing success with Glance.
Glance Professional Services guides you through the process of delivering a Guided CX solution that will transform your customer experience and drive positive business outcomes across your enterprise.
Implementation and Project Work
Glance Guided CX experts partner with your in-house teams to manage your implementation project, provide Train-the-Trainer and Administrator technical deep-dives, support employee adoption, and provide ongoing resources through documentation and our online learning platform, Glance University.
Project Management
Glance Professional Services makes connections and manages timelines across your team – and ours – to support implementations.
Technical Expertise
We provide in-depth technical knowledge of Glance products and integrations to promote ease-of-use and adoption for your employees.
Training & Adoption Support
We offer train-the-trainer, administrator training, and deep-dive technical reviews for every implementation, backed by online learning resources.
Technical Account Management
Dedicated Guided CX experts from Glance ride along with your internal teams – becoming an expert in your tech stack, supporting your CX vision, and helping to craft one-of-a-kind experiences that set your customer experience apart from the rest.
Glance Technical Support
Included with every subscription:
- 24/7/365 Case Submission
- Live chat with Glance experts
- 1 business day target response time
Available Premium Support
- 24/7/365 hotline for top-priority issues
- Assistance via Slack or conference call
- Upgrade support for your unique environment