Guide your customers and make confusion a thing of the past.
Quickly providing the answers your customers need is key to increasing customer satisfaction and improving your bottom line. Yet helping customers navigate through your site and fill in forms can be confusing and challenging for both you and them. These issues are made even worse when complex processes and regulations are involved.
Seeing what your customers see matters. Glance for Customer Service provides integrated cobrowse, screen sharing, agent video, and more so you can transform frustrated visitors into empowered customers who can gain instant, clear answers.
Glance for Customer Service visual engagement solutions make it easy for you to quickly navigate online customers to exactly the places they need to be. Then, together with your customers, you can more easily resolve issues and improve first call resolution. You can also educate partners and customers to increase understanding of self-service and other options, empowering them to create solutions for themselves in the future.
Seeing the value of online engagement
Using Glance visual engagement results in a multitude of benefits, improving the customer experience and causing customer satisfaction to skyrocket. Customers have gained:
reduction in handling times
increased first call resolution
reduction in future support calls
Discover how Glance for Customer Service can revolutionize your organization.
Some of the top organizations across the globe use Glance’s visual engagement solutions to create competitive differentiation, deliver growth through loyal customers, and boost customer experience.
Be Where Your Customers Are
Collaborate with customers regardless of whether content resides in a browser, in the cloud, on a desktop, or on a mobile device. Increase upsells, speed onboarding, improve customer assistance, and increase customer clarity, via any device: computers, tablets, or mobile phones.
Bring Visual to Engagement
Build confidence and understanding by interactively viewing and controlling content in real time through integrated cobrowsing, screen sharing, agent video, and mobile showcasing. Mask sensitive information while agents connect with customers across a secure infrastructure.
Integrate your Glance solution with your other customer experience solutions, including Salesforce, LiveOps, SAP, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.
“Using Glance’s visual engagement solution as an integral part of Ancestry’s customer service strategy has had a dramatic impact both on improving the customer experience and reducing bottom line expenses. With Glance’s integrated cobrowse and screen share solution, Ancestry has achieved a multitude of goals, including shorter service calls, increased first call resolution, and greater customer loyalty and satisfaction.”