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Free Forrester Report
About Visual Engagement

Forrester Report: Visual Engagement Drives Relationships And
Revenue For Customer Service

by Nick Barber and Kate Leggett, May 5, 2017

Forrester Report Visual Engagement-1
Available for a limited time only, this this Forrester report states that:

“Companies increasingly leverage visual engagement — video, cobrowsing, screen sharing, and annotations — to cut through the customer conversation clutter, to be better understood, and to connect emotionally.”

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  • Why visual engagement solutions will provide you with a competitive edge
  • Where in the customer lifecycle visual engagement offers your business the most value
  • What steps you need to take in order to have a successful implementation
  • Real-life case studies of how visual engagements solutions have been used and the ROI you can receive

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