Glance makes it easy for agents and customers to seamlessly add cobrowse to their phone calls and web chats.
Everything happens in the browser (and within your brand experience). Customers don’t need to open, download or install anything – it just takes a few clicks to start securely cobrowsing.
See exactly what the customer is seeing within your company’s website or app, in real-time, at all times.
Guide them across every page, menu, form and document, as though you were looking at the same screen.
Glance preserves trust and privacy. If a customer needs to leave your website or app during a session (to get some relevant information, for example), you won’t follow them.
Glance Cobrowse also lets you mask fields in your website and app that contain (or will contain) sensitive information – so you’ll never accidentally learn their private information.
That means more peace of mind for agents and customers – and faultless compliance for the business.
Don’t just tell your customers what to do – use Glance to show them (without any long-winded explanations or guesswork).
The indicative gestures you make on your screen appear on their screen, guiding them effortlessly towards the buttons, fields and page elements they need to focus on.
Customers can always ask you to drive if they’d prefer it – and you can use Remote Control to take the wheel.
But they’re always protected. Your business can configure which buttons are only clickable by agents (like purchase confirmation) so everything is butterfinger-proof for agents.
Easily share relevant documentation with the customer – without disrupting the experience by asking them to go and find it in an email.
Plus, once they can see it, you can direct their attention to the important parts using the same gesturing mechanics.
Customers can just as easily share relevant documents with you using Glance – without leaving their browser window. You just need to send them a request they can drag and drop a doc into.
And no need to worry about the compliance ramifications – the customer’s document will never touch your servers, so you’ll never be its custodian.