Glance yields higher returns for CSAT and digital transactions at Axos Bank
Glance yields higher returns for CSAT and digital transactions at Axos Bank
With Glance, Axos bankers can join customers on-screen and guide them as they use the online banking app.
Glance allows Axos bankers to deliver a digital banking experience that rivals an in-branch experience.
Market
Financial Services: Banking
Facts
Axos is a preeminent digital bank with over $11 billion in assets under management
The corporate mission is to provide the right technology and human banking expertise to empower customers to accomplish their financial goals
Axos Financial, Inc. is listed on the NYSE (AX) and is a component of multiple index funds
Improved online banking customer experience
Higher customer satisfaction
Higher lifetime customer loyalty and revenue
How Axos Bank uses Glance
With Glance, Axos bankers can see exactly what an account holder sees on their screen as they navigate the online banking app. Agents can guide customers through a number of transactions including bill payments, fund transfers, and the completion of applications for bank products like mortgages and personal loans.
Glance collaboration sessions can be launched easily by the banker, and Glance requires no download from the customer. It is a frictionless experience for the banker and the customer that works with any computer or mobile web browser the customer might be using.
Glance is engineered to comply with the strictest security and privacy standards of financial services companies. Sensitive personal information in the customer’s online banking account can be masked from the view of the banker. Glance encrypts all transmitted data and employs enterprise-class SSO.
White Paper: Do or Die Digital Banking, presented by American Banker
The winners for the hearts and minds of banking customers will be the financial organizations that deliver the best and most feature-rich digital banking apps. Laggards risk being left in the dust. This white paper includes:
- Statistics that underscore the importance of having a great digital banking app
- 7 keys to a great digital banking experience
- A review of visual engagement functionality in digital banking apps
- Security and privacy considerations to ensure smooth sailing through your InfoSec review
Guided CX: Establish Convenient, Contextual Customer Experience That Drives Measurable Business Value
Download the eBook written by Metrigy Research Strategic Consulting and Advising to learn:
- How Guided CX enables increased revenue.
- How to enhance the customer experience with Guided CX.
- Why visual engagement increases agent efficiency.
- How to identify key situations that are ripe for Guided CX.
We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen.
Jonathan Crane | Senior VP, Centers of Excellence
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