Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center
Businesses have been facing a quandary in recent years. The challenge is, how can they increase customer satisfaction, maximize efficiency, and extend brand loyalty in an era when costs...
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Podcast: How Visual Engagement Optimizes the Contact Center
Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Gary Audin at the Enterprise Connect conference in March to record a podcast about visual engagement in the contact...
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How do you drive a 50% reduction in Average Handle Time?
Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance. “We were blown away when we...
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Gartner: A Major Reason Many Mobile Apps Fail
Gartner says many mobile apps fail to achieve their business objectives because “there is very little customer service capability built into the apps.” (2018 Hype Cycle) That’s the very reason...
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How to Encourage Conversion Through Visual Engagement
It's no secret that self service is a key initiative for many enterprises. Companies all over the world are investing heavily in innovative user experience design...
Continue ReadingCobrowse and Mobile Screen Share have changed the game for MINDBODY
“Am I designing a customer experience that addresses the different ways people think and feel when they solve problems?” That was the question that MINDBODY’s KC Duggan asked of the...
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