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How to Get the Fastest ROI From Your Customer Service Technology Investment

Tips and tricks on speeding the ROI you get from your technology investments.

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6 Ways Cobrowsing Transforms Customer Service

Cobrowsing is an exciting technology that empowers customer service organizations provide crucial customer support in real time. Agents who cobrowse are able to overcome many of the difficulties service call center support staff...

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Next Gen Cobrowse for Effortless Tier 1 Tech Support

There are some things tech support never wants to hear: “I need assistance, but now I’m struggling to download your support solution just to receive the help you’re offering!” Yet...

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4 Ways to Make Technical Support Easier

While you can't control how a company treats you, you can influence it. Here are four steps that you can do to make customer support a bette

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Ten Tips for Stellar Online Customer Service

Discover tips for providing a solid customer support structure that will stop customer erosion and increase long-term repeat customers.

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