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6 results found for your search:

Customer Service

Glance Unveils Advisory Services Program

Glance announced that usage of its visual engagement technology surged in the first half of 2019, exceeding 8 million sharing sessions.

Customer Service

MINDBODY Uses Glance to Drive Higher Customer Satisfaction, Higher App Adoption

We’re very pleased to post another customer success story on our website: MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction. MINDBODY (NASDAQ: MB), the world’s leading wellness...

Customer Service

Why is the Service in Customer Service Failing?

It's time to take a step back and revisit your plans and strategies, aligning your business with today's customers' requirements.

Customer Service

Happy Contact Center Agents Equal Happy Customers

Ignore your contact center agents at your peril. Taking care of agents is expensive. However, not taking care of them costs far more.

KPIs

KPI Faceoff: Average Handle Time vs First Call Resolution

78% of customer service professionals are tracking at least one performance metric at work. But are they tracking the right metrics?

KPIs

Scoring the Customer Experience: NPS vs CSAT vs CES

Learn about customer experience scoring methods: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES).

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