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Glance for Financial Services Receives Customer Magazine 2020 Contact Center Product of the Year Honors

CUSTOMER Magazine has selected Glance for Financial Services as a recipient of its 2020 Contact Center Product of the Year award.

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Digital Banking: The Surging Importance of CX

Digital banking has been around for decades, but it has never been hotter, and it has never been more critical to the success of financial services companies.

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Article: Automated Self-service is Great … Until It Is Not

As banks increase customer interactions outside the branch setting, they should consider visual engagement tools to assist customers with issues that cannot be readily resolved through self-service tools.

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Glance Introduces Visual Engagement Offering for the Financial Services Sector

Glance for Financial Services Adds Human Guidance and Expertise into Digital Banking, Lending, and Investment Management Interactions Wakefield, MA  April 14, 2020 – Glance (www.glance.net), a leading provider of visual...

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Article: Communicating with Customers and Colleagues When Face-to-Face Is a No-go

As banks increase customer interactions outside the branch setting, they should consider visual engagement tools to assist customers that have issues or questions that cannot be readily resolved through self-service tools.

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Axos Bank uses Glance to improve CSAT for customers using online banking

Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.

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