Article: Automated Self-service is Great … Until It Is Not
As banks increase customer interactions outside the branch setting, they should consider visual engagement tools to assist customers with issues that cannot be readily resolved through self-service tools.
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Glance Introduces Visual Engagement Offering for the Financial Services Sector
Glance for Financial Services Adds Human Guidance and Expertise into Digital Banking, Lending, and Investment Management Interactions Wakefield, MA April 14, 2020 – Glance (www.glance.net), a leading provider of visual...
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Article: Communicating with Customers and Colleagues When Face-to-Face Is a No-go
As banks increase customer interactions outside the branch setting, they should consider visual engagement tools to assist customers that have issues or questions that cannot be readily resolved through self-service tools.
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Axos Bank uses Glance to improve CSAT for customers using online banking
Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.
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Adding the human touch to FinServ digital transformation
Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.
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Glance to Showcase Digital Branch Solutions at Finovate Fall
Glance will conduct a demonstration that illustrates how its visual engagement solutions are used by financial advisors to present proposals and guide in-app digital transactions.
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