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53 results found for your search:

Visual Engagement

Glance Networks Interview with TMC at 2020 ITExpo

Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.

Feature on Resource

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

Cobrowse

Cobrowse is cobrowse, right? Wrong!

The bottom line is, all cobrowse is NOT the same. There are different technical ways to create a cobrowsing experience...

Feature on Resource

Podcast: How Visual Engagement Optimizes the Contact Center

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Gary Audin at the Enterprise Connect conference in March to record a podcast about visual engagement in the contact...

Case Study

How do you drive a 50% reduction in Average Handle Time?

Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance. “We were blown away when we...

News

Docutech and Glance Networks Announce Integration for Personalized Borrower Experience

Docutech, the leading provider of document, eSign, eClose, and print fulfillment technology, today announced its collaboration with Glance Networks, a leading provider of visual engagement solutions including cobrowsing...

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