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Cobrowse is cobrowse, right? Wrong!

The bottom line is, all cobrowse is NOT the same. There are different technical ways to create a cobrowsing experience...

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Podcast: How Visual Engagement Optimizes the Contact Center

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Gary Audin at the Enterprise Connect conference in March to record a podcast about visual engagement in the contact...

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How do you drive a 50% reduction in Average Handle Time?

Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance. “We were blown away when we...

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Docutech and Glance Networks Announce Integration for Personalized Borrower Experience

Docutech, the leading provider of document, eSign, eClose, and print fulfillment technology, today announced its collaboration with Glance Networks, a leading provider of visual engagement solutions including cobrowsing...

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MINDBODY Uses Glance to Drive Higher Customer Satisfaction, Higher App Adoption

We’re very pleased to post another customer success story on our website: MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction. MINDBODY (NASDAQ: MB), the world’s leading wellness...

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What Do You Do When Cobrowse Isn’t Good Enough?

That may seem like a strange question coming from a tech guy at one of the leading cobrowse companies. Don’t get me wrong, cobrowse is awesome! If you have a...

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