The Simple, Powerful Business Value Calculator of Visual Engagement
We speak to hundreds of clients about their biggest issues in customer service and support. All of them want to lower average call handle time (AHT) and reduce customer effort (CES). A huge pain point during calls with customers is that agents have to play a game of 20 questions to understand what customers see before agents can help them. We’ve developed this simple calculator so you can see the impact of visual engagement. Check it out.