Panel Sessions on AI-Driven Solutions and Emerging Customer Interaction Tools Will Describe How Businesses Can Successfully Humanize Digital Customer Engagement
Wakefield, MA February 10, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that Tom Martin, the company’s chief executive officer, will speak at ITEXPO. The event is scheduled for February 12-14, 2020 at the Broward County Convention Center in Fort Lauderdale. Martin will join the session, “Meet Your New AI-Enabled Business Communications,” scheduled for noon on February 12, as well as the panel, “New Communications Tools to Impress Your Customers,” which is set for February 14 at 10 a.m.
One of the industry’s foremost providers of visual engagement technology, Glance has been delivering cloud-based cobrowse, video, and screen share solutions to customers around the world for nearly two decades. Through these innovations, businesses seamlessly integrate real-time human-to-human visual collaboration into the digital customer experience, resulting in higher customer satisfaction scores, enhanced brand loyalty, increased agent productivity, reduced operating costs, and expanded customer revenue. During his panel sessions, Martin will describe the critical role visual engagement plays in the customer journey, and provide real world illustrations of how enterprises have successfully leveraged these capabilities to improve overall business performance.
“While many businesses are actively deploying AI and self-service digital tools into their customer journeys to empower customers to manage accounts and perform basic tasks, they’ve also come to realize the importance of human-to-human interactions that enable agents to deliver expert consultation and offer in-the-moment guidance. These personal engagements complement automated interactions by solving complex problems and delivering white-glove service, building customer loyalty and increasing lifetime customer valuations,” said Martin. “I’m looking forward to discussing these opportunities at ITEXPO and providing several examples where visual engagement has helped companies see increases in customer satisfaction, agent productivity, loyalty, and numerous other key performance indicators.”
Glance offers a cloud-based platform that integrates with leading enterprise CRM and contact center platforms. The solution works across all major browsers, desktop, and mobile operating systems, and features an intuitive interface that enables agents to initiate a screen share or cobrowse session with a single click. With Glance, enterprises enhance customer experiences, increase revenue, shorten sales cycles, build brand loyalty, and lower operating costs. For more information about Glance visual engagement solutions, visit www.glance.net.
About Glance Networks
Glance Networks transforms the customer experience by enabling visual engagement for today’s enterprise. We are one of the world’s simplest, most reliable, and secure solutions that empower companies to see, show, and share anything online, creating a frictionless path to great experiences in sales, support, and service. The result of Glance visual engagement technology is improved customer satisfaction, long-term customer loyalty, higher service center efficiency, and increased revenue growth. Glance partners include Salesforce, ServiceNow, Microsoft, Moxie, and Docutech. For more information, please go to www.glance.net.
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