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Four customer service management trends for 2023 you’ll need to prepare for

Want to deliver outstanding customer service in 2023? You may have to refresh your approach. As recessionary clouds gather, customer mindsets are changing. Their budgets are tightening, they’re getting a...

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Pandemic-born CX trends with staying power for 2023

This is an excerpt from our recent ebook, CX Trends & Predictions for 2023: Seeking Stability. Grab the full report here. It’s been over two years since COVID-19 was declared...

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First Contact Resolution Explained

It’s an immutable fact: no matter how incredible your product or service is – you’re going to have customers reaching out with issues.  Support requests come in for all kinds...

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Mind-blowing ROI Statistics to Make Your Business Case for Cobrowse, Screen Share and Agent Video

Take a look at these cobrowse, screen share, and agent video ROI statistics and figure out the returns your organization could achieve.

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Ti-i-i-ime Is On My Side…But Not If Cutting Customer Engagement Costs Is The Goal

Time: Noun. 1. A measured or measurable period during which an action, process, or condition exists or continues. 2. The enemy of cutting customer engagement costs. When it comes to...

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Five Amazing Customer Engagement Facts

Visual engagement has become established as a major key to customer engagement. Here are five facts every management team should keep in mind. Customer engagement fact 1 Agent productivity skyrockets...

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