Guided CX in retail: Use cases that offer meaningful differentiation
The retail industry is fiercely competitive. Customer experience (CX) is a top priority for retailers looking to differentiate themselves and drive brand loyalty. And when it comes to the digital...
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3 reasons to humanize the digital retail customer experience today
Today’s retail customers want it all. They want the convenience of ecommerce with the personal attention of shopping in-store with an associate. They want to spend with brands that provide...
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How to improve digital customer engagement for retail
The pandemic accelerated the transformation of digital customer engagement for retail. When brick and mortar stores had to close their doors, e-Commerce exploded virtually overnight. And according to a survey...
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In-store vs online: creating a single retail customer experience
Is your e-commerce site disconnected from your brick and mortar locations? If so, you’re not alone: Nearly 50% of brands say unifying online and in-store operations and data will be...
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Retail’s Great Digital Divide
Today’s digital savvy consumers and their growing preference to shop online is all the justification retail move online.
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The Importance of Humanization in Online Customer Experience
Online businesses need to recognize that it's more important than ever to make humanized connections with customers.
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