How to improve digital customer engagement for retail
The pandemic accelerated the transformation of digital customer engagement for retail. When brick and mortar stores had to close their doors, e-Commerce exploded virtually overnight. And according to a survey...
Continue Reading
In-store vs online: creating a single retail customer experience
Is your e-commerce site disconnected from your brick and mortar locations? If so, you’re not alone: Nearly 50% of brands say unifying online and in-store operations and data will be...
Continue Reading
Retail’s Great Digital Divide
Today’s digital savvy consumers and their growing preference to shop online is all the justification retail move online.
Continue Reading
The Importance of Humanization in Online Customer Experience
Online businesses need to recognize that it's more important than ever to make humanized connections with customers.
Continue Reading
Coffee, Call Center Scripts and Customer Experience
When you’re training call center agents on new sales scripts, make genuine conversation, collaboration, and rapport top priorities.
Continue Reading
Are your customer service agents better than my smartphone?
Engagement, the moment we spend millions to create, is resting squarely on agents' shoulders. Here are 7 things you should ask about them.
Continue Reading