How to improve customer service in healthcare
Customer service plays an important role in every industry — especially healthcare. You might have the most knowledgeable and skilled providers, but if they aren’t giving patients a positive experience,...
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What should be in your healthcare CX tech stack?
Today’s customer expects a seamless, intuitive experience. A digital patient experience is no longer negotiable, and making your healthcare CX frictionless requires a highly integrated and carefully orchestrated ecosystem of...
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Why a digital patient experience is no longer negotiable
The pandemic accelerated digital growth in the healthcare industry. A strong digital patient experience used to be a “nice to have,” but now it’s essential. As healthcare consumer preferences change...
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Healthcare customer experience trends for 2022
Technology, a global pandemic, the adopting of patient-centered care, and evolving consumer demands are transforming every aspect of healthcare. As the dust of 2020 settles (yes, that was two years...
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Visual Engagement Brings High-Tech to Healthcare Customer Service
Recently, Glance CEO Tom Martin was interviewed about how digital transformation is affecting the healthcare industry. As he notes, while the human is still a key element in healthcare customer...
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Top 5 Reasons to Humanize Online Healthcare With Visual Engagement Today
Online healthcare customer service is different from service in other industries. People increasingly go online to handle healthcare tasks like enrolling in plans, accessing benefits, and paying bills. In fact, according...
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