Creating a customer-centric culture: Tips and tricks for success
Customer churn is expensive. Really, really expensive. U.S. brands lose $35.3 billion every year due to unplanned churn. Here’s where that number really hurts: that unplanned churn is caused by...
Continue Reading
Be a customer loyalty generator: Meet customers inside your mobile apps
Of the 5 hours per day we spend on our mobile devices, over 4 hours is spent on mobile apps. Apps provide new ways to interact with customers and provide...
Continue Reading
The importance of empathy when delivering exceptional customer service
Technology has completely transformed the call center … but is it for the better? In some ways, yes. But as we’ve embraced more and more technology, we’ve lost sight of...
Continue Reading
Become a customer loyalty generator series: Make every interaction count
Loyal customers are happy customers. They have an emotional connection to your brand and are eager to share their positive experiences with others. They also contribute more to your bottom...
Continue Reading