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Higher education needs a CX mindset shift

College enrollment has been declining since 2010. Today’s teens are questioning the value of a college education. They hear about poor college experiences from friends and peers, and meanwhile social...

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How to bring human CX to digital spaces

Customers are craving human connection. According to a recent global survey from PWC, 75% of customers want to connect with a person more as technology improves. And while there’s definitely...

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The broken feedback loop that creates CX blindspots (and how to close it)

Here’s a tough question: what do your prospects and customers really think about your customer experience (CX)? What does it actually feel like to engage with your business?  If you’re...

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What is Cobrowse and How is it Different From Screen Share?

What is cobrowse technology? And how is it different from screen share technology?

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Grow Customer Satisfaction by Practicing Respect

If you respect your customers, they are more likely to respond positively to you and you will increase customer satisfaction.

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Mind-blowing ROI Statistics to Make Your Business Case for Cobrowse, Screen Share and Agent Video

Take a look at these cobrowse, screen share, and agent video ROI statistics and figure out the returns your organization could achieve.

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