
Higher education needs a CX mindset shift
College enrollment has been declining since 2010. Today’s teens are questioning the value of a college education. They hear about poor college experiences from friends and peers, and meanwhile social...
Continue Reading
How to bring human CX to digital spaces
Customers are craving human connection. According to a recent global survey from PWC, 75% of customers want to connect with a person more as technology improves. And while there’s definitely...
Continue Reading
The broken feedback loop that creates CX blindspots (and how to close it)
Here’s a tough question: what do your prospects and customers really think about your customer experience (CX)? What does it actually feel like to engage with your business? If you’re...
Continue Reading
What is Cobrowse and How is it Different From Screen Share?
What is cobrowse technology? And how is it different from screen share technology?
Continue Reading
Grow Customer Satisfaction by Practicing Respect
If you respect your customers, they are more likely to respond positively to you and you will increase customer satisfaction.
Continue Reading
Mind-blowing ROI Statistics to Make Your Business Case for Cobrowse, Screen Share and Agent Video
Take a look at these cobrowse, screen share, and agent video ROI statistics and figure out the returns your organization could achieve.
Continue Reading