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Pre-Sales Engineer

Ready to join the Glance team? Here at Glance, everyone has the opportunity to take on wide responsibility, do varied and interesting work and make a big impact. There is plenty of opportunity to grow. We’re located in a renovated mill building in Arlington, MA right off the Minuteman Bikeway, so we have quite a few cyclists here and free parking too.  Glance is a bootstrapped profitable company, offers 401k matching and has, of course, great snacks.

Pre-Sales Engineer

We are seeking a tech savvy, energetic, motivated person who enjoys working in a fast-paced environment and has a passion for making customers successful in a Sales Engineering role. This person will be responsible for all technical aspects of the sales cycle by determining customer’s requirements and addressing technical challenges to ensure a smooth and efficient implementation process. This candidate must have excellent sales skills coupled with technical expertise and the ability to work well within a team and independently. They must also be able to communicate, both orally and in written format, technical material clearly and effectively.


  • Actively drive the technical sales evaluation and support process for all Prospects and Partners.
  • Provide internal and external assistance during the Sales process.
    • Gather and assess client’s technical specifications and requirements.
    • Provide assistance in the development of client relationships.
    • Address customer’s questions in a comprehensive manner to ensure customer satisfaction.
    • Manage the RFP process, when required.
    • Manage and deliver product demonstrations to prospective clients.
  • Creatively solve technical implementation issues in a variety of technical environments.
  • Partner with the Implementation team to build Statements of Work and Implementation plans.
  • Develop and deliver proof of concepts and pilots.
  • Provide consistent and effective communication, both internally and externally.
  • Maintain and enhance our demo environments.

Required Skills and Experience

  • College degree or equivalent professional experience preferred in a Sales Engineering, Pre-sales or Technical client facing role
  • Must be able to present both technical and non-technical topics to individuals at all levels of an organization
  • Comfortable speaking “web”, i.e., HTML, CSS, DOM, Javascript, CDNs, CORS, domains, proxies, firewalls, certs, AWS, etc.
  • Strong sales instinct and enjoys speaking with prospective clients in all stages of the sales cycle.
  • Experience within the Call Center or CRM industry is preferred.
  • Must have a demonstrated track record of sales achievement, technical competence and customer satisfaction.
  • Great team player and collaborator.
  • Loves the intersection of customer experience with the digital economy and business process.
  • Must have exceptionally strong technical trouble-shooting and problem-solving skills.
    • Basic knowledge of the following is highly preferred:
    • Web technologies (HTML, CSS, Javascript, DOM, browser developer tools, etc.)
    • How the Internet works (TCP, DNS, proxies, firewalls, CDNs, etc.)
    • administrative setup (install and configure packages)
    • Cloud hosting architecture (AWS AZs, load balancing, DR, etc.)
    • Security and privacy compliance (ISO 27001, PCI, HIPAA, etc.)
  • Must have excellent verbal and written communication skills.
  • Must have the ability to work efficiently in a fast paced, deadline-driven environment.
  • Must have prior experience building technical Proof of Concepts.
  • Must have the flexibility to travel occasionally.

How to Apply / Contact

To respond, please write a cover letter specific to this job and include your resume as an attachment with file. Email this information to  Please use “Glance Sales Engineer Candidate” (without quotation marks) to start your subject line.

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