Customer Success Manager

Ready to join the Glance team? Here at Glance, everyone has the opportunity to take on wide responsibility, do varied and interesting work and make a big impact. There is plenty of opportunity to grow. We’re located in a renovated mill building in Arlington, MA right off the Minuteman Bikeway, so we have quite a few cyclists here and free parking too.  Glance is a bootstrapped profitable company, offers 401k matching and has, of course, great snacks.

Customer Success Manager

We are seeking an energetic, motivated person who enjoys working in a fast-paced environment and has a passion for making customers successful.  The Customer Success Team is growing fast and evolving quickly, so bring your experience and ideas to the table as we innovate to maintain our industry leading customer experience.

The Customer Success Manager will be the primary point of contact for Glance customers through the entire customer lifecycle – onboarding, training, adoption and renewal.  

Responsibilities

  • Ensure a life-changing experience for customers who join the Glance family, by acting like a concierge through the onboarding, training and user adoption process
  • Once onboarding is completed, proactively monitor usage and identify trends to uncover risks, while supporting greater adoption rates
  • Consult with customers to continuously drive business value
  • Develop account plans to secure contract renewals
  • Maintain accurate customer status in Salesforce.com

Candidate Qualifications

  • Prior experience in enterprise project management, customer success or customer service
  • College degree or equivalent professional experience preferred
  • Get things done with a sense of urgency
  • Be motivated: customer-first, team-first
  • Want to stretch your limits and take on new challenges
  • Willingness to travel occasionally
  • Strong knowledge of Internet / Web Technologies a plus
  • Knowledge of Salesforce.com a plus
  • Strong Saas business acumen a plus

Location

We are only considering candidates in the Greater Boston Area at this point in time.

Apply Today

Interested in applying for this position? Contact Jeremy Majchrzak at jeremy@glance.net.

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