Guided CX Solution is Lauded for Integrating Live Banker and Advisor Support into Digital Self Service Environments
Wakefield, MA—May 18, 2021 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to create guided customer experiences in digital sales and service environments, announced that Technology Marketing Corporation (TMC), one of the largest media companies in the business communications technology sector, has named Glance for Financial Services a recipient of its “2021 Pandemic Tech Innovation Award.” According to TMC, the award recognizes “…hardware, software, devices, applications, peripherals, and services that help society and business function effectively in the face of challenges caused by pandemics and other similarly unexpected and challenging circumstances.”
Leveraging Glance’s proven and secure cloud-based technology, Glance for Financial Services enables financial service organizations to seamlessly integrate real-time visual customer assistance and expert consultation into digital apps and websites through cobrowse, screen share, and video technology. Bankers, advisors, and customer service personnel can instantly join customers in the digital interaction to answer questions, provide guidance, and resolve issues. Through this “guided customer experience,” banks, lenders, and wealth management firms can provide human-to-human assistance that creates empathy, improves customer satisfaction, increases productivity, lowers operating costs, generates more transactions, and extends brand loyalty. Glance for Financial Services is embedded directly into the app or website. Unlike screen sharing and third-party video meeting solutions, Glance collaboration sessions are embedded within the branded website or app, for an on-brand, friction-free, and secure digital experience.
“Like many other industries, banks, investment firms, and lenders, were facing a daunting prospect at the onset of the pandemic to find ways to serve customers who could no longer visit branches and offices, and still deliver that same high-touch customer experience that they expect and enjoy,” explained Tom Martin, Glance’s chief executive officer. “We are proud that Glance for Financial Services enabled many financial institutions to overcome this challenge and maintain superior customer experiences by integrating empathetic human service and advice through digital channels. We are honored that TMC recognizes the profound impact that Glance for Financial Services has had in helping financial institutions bridge this divide, and we are delighted to accept the 2021 Pandemic Tech Innovation Award.”
Learn more about Glance for Financial Services.
About Glance Networks
Glance Networks transforms the customer experience by enabling visual engagement for today’s enterprise. We are one of the world’s simplest, most reliable, and secure solutions that empower companies to see, show, and share anything online, creating a frictionless path to great experiences in sales, support, and service. The result of Glance visual engagement technology is increased revenue growth by improving customer satisfaction, long-term customer loyalty, higher service center efficiency, and increased revenue growth. Glance partners include Salesforce, ServiceNow, and Docutech. For more information, please go to www.glance.net.
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