Visual Engagement Solution is Lauded for Improving Digital Interactions Between Financial Institutions and Their Customers Through Secure Cobrowse, Screen Share, and Video CapabilitiesAdoption of Digital CX Solution Surged in Q2 as Institutions Addressed Pandemic-Related Challenges
Wakefield, MA August 25, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that Technology Marketing Corporation (TMC) has named Glance for Financial Services as a recipient of its Pandemic Tech Innovation Award. Implemented in June 2020, the Pandemic Tech Innovation Award recognizes hardware, software, devices, and services that allow businesses and society to function effectively and overcome the challenges associated with the pandemic.
“On behalf of our team, we are truly humbled that Glance for Financial Services has received the Pandemic Tech Award. When branches were closed due to the pandemic, our financial services clients were able to leverage Glance to deliver secure digital banking, lending, and investment customer engagements with the human element that rivals or exceeds the in-branch experience,” said Tom Martin, Glance’s chief executive officer. “What’s more, we have heard from many clients that Glance has enabled business continuity, and indeed, many have been able to thrive due to their rapid digital transformation during this crisis.”
Glance for Financial Services is a cloud-based solution that enables banks, lenders, and wealth management firms to add visual engagement functionality to any existing website, browser app, or native mobile app. The technology lets service representatives, bankers, loan officers, and wealth managers join the customer in the digital experience, offer them human-to-human consultation, see their screen, and guide their navigation. The solution is proven to enhance customer satisfaction, increase transaction conversion, grow revenue, build lifetime customer loyalty, and lower operating costs. Glance for Financial Services works across all major browsers and devices, and can be integrated with the financial institution’s infrastructure, including core banking, CRM, and contact center systems, along with e-signature, document management, enterprise communications, and other platforms.
“One of the areas hardest hit during the pandemic was the financial sector, which almost instantly had to transition to a remote workforce, and find innovative ways to serve the needs of customers who can no longer visit brick-and-mortar facilities,” said Rich Tehrani, chief executive officer of TMC. “Companies like Glance are playing an essential role in enabling businesses to overcome the substantial communications, operations, and customer service challenges brought upon by the pandemic. TMC congratulates Glance for its success, not only in assisting the financial community to manage the impact of the pandemic, but also for their ongoing efforts in helping businesses across a wide range of industries improve customer experiences through visual engagement technology.”
About Glance Networks
Glance Networks transforms the customer experience by enabling visual engagement for today’s enterprise. We are one of the world’s simplest, most reliable, and secure solutions that empower companies to see, show, and share anything online, creating a frictionless path to great experiences in sales, support, and service. The result of Glance visual engagement technology is improved customer satisfaction, long-term customer loyalty, higher service center efficiency, and increased revenue growth. Glance partners include Salesforce, ServiceNow, and Docutech. For more information, please go to www.glance.net.
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