Constant Contact Boosts CSAT and FCR with Glance Visual Engagement
We have had the great pleasure of having our customer Sandy Kenny, Director of Customer Support and Workforce Management at Constant Contact, present at recent Salesforce World Tour events.
Unfortunately, due to an A/V snafu at the New York show Sandy’s presentation did not go off as scheduled. But the good news is that Sandy has generously recorded her presentation so the audience members in New York can check it out.
View this 7-minute presentation which includes:
- What it’s like to use Glance Visual Engagement in the call center
- How agents can quickly launch sharing sessions with customers directly from Salesforce using Glance 1-Click Connect
- How Glance delivers measured improvements in Customer Satisfaction (CSAT) and First Call Resolution (FCR)
- Comments from happy customers and happy customer service reps