We at Glance Networks are proud to announce that our Glance Visual Engagement solution has been honored once again for its exceptional innovation. Crowd Research Partners, a global integrated media company, has named Glance visual engagement as the winner of the 2017 SalesTech Award for Most Innovative SalesTech Company.
Glance’s visual engagement solution – comprised of integrated cobrowse, screen share, and one-way agent video – enables companies to deliver a truly amazing customer experience. Business leaders are using Glance’s visual engagement solutions to bring sales, support, marketing, and customer experience to the next level.
When customers and agents can work online together, sharing a view as if they were sitting side by side, customer experience immediately improves. With no download, business can create stronger, deeper customer relationships at the click of a button – while masking any sensitive data from view.
Glance visual engagement solutions – Most Innovative SalesTech
“We are so pleased to be honored as the winner of the Most Innovative SalesTech Company award,” said Tom Martin, CEO of Glance Networks. “Glance Networks has always worked to make the visual connection between businesses and their customers instant, secure, relevant, and effortless – vastly improving the customer experience, trust, and rapport while lowering the cost-per-interaction.”
According to Forrester Research, a leading global research and advisory firm, “companies increasingly leverage visual engagement – video, cobrowsing, screen sharing, and annotations – to cut through the customer conversation clutter, to be better understood, and to connect emotionally” (Visual Engagement Drives Relationships and Revenue for Customer Service, May 5, 2017). Glance’s omni-channel platform takes the process even further, seamlessly blending business’ existing voice and chat functionality with visual engagement solutions that can leverage actionable intelligence from any customer relationship management (CRM) system. This empowers agents to quickly and easily show and guide customers through complex processes, expedite knowledge transfer, and produce better results.
“Congratulations to Glance Networks for winning the 2017 SalesTech Award,” said Holger Schulze, founder of the 100,000 member B2B Technology Marketing Community on LinkedIn, which organizes the awards program in cooperation with Crowd Research Partners. “All winners and finalists reflect the very best in today’s sales technology industry. This year’s SalesTech Awards clearly reflect how rapidly salestech is gaining traction in sales organizations to boost productivity and revenue.”
Glance Network was called out as the Most Innovative SalesTech Company for a variety of reasons.
1. No one else has what Glance Networks offers
With 21 patents submitted, Glance is the only enterprise-grade, smart, omni-channel visual engagement solution on the market. Businesses can integrate with their CRM, be alerted when high-value customers are on their websites and proactively reach out to them to offer assistance, or share guided demos as though agents are in the room with prospects.
No downloads, no installations required. Just instant, secure connections with a single click.
2. Our customers love us
Glance makes life easier for sales reps and agents, creating a better atmosphere with longer employee retention and deeper customer loyalty. With around 130 reviews on the Salesforce AppExhange, Glance visual engagement solutions rate 4.9 out of 5 stars.
Our customers say things like:
We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer; one-way video lets the customer connect with the expert they are speaking with; it’s been a game-changer for Intuit.
~ Stacie Herring, Intuit’s Director of Assisted Experience
Glance has transformed our sales process.
~ Lisa Fiondella, Chief Customer Officer, ConstructConnect
The technology is flawless…Its performance has exceeded our expectations.
~ Kevin Yu, Senior Director of IT, Trident University
Our customers’ customers love us
Glance integrated cobrowse, screen share, and one-way agent video allow customers and agents to connect instantly – within a browser, in the cloud, on a desktop, or on a mobile device. No more do customers answer questions like “Are you online?” or “What do you see?”. Instead, they dive straight into getting the guidance they need.
Seeing the rep’s face improves conversation even more. It builds trust in older generations and provides the personal touch that younger generations expect. In fact, some of our customers have seen one-way agent video raising their business’ positive NPS (Net Promoter Score) to the 90s.
Visual engagement improves customer experience
Sales teams can use visual engagement software to provide demos or upsells. If the solution alerts agents when high-value customers are on the website, the sales team can proactively reach out to them and help them discover the products or services they’re looking for.
Customer Service teams can offer personalized onboarding, training, and assistance. They can securely and easily guide customers through difficult processes or complex forms. Annotation can be used to point out fields, forms, or options. Agents can even show their sympathetic faces via one-way video, to create trust and humanize the conversation.
Moreover, Technical Support teams can easily handle break/fix situations with visual engagement. Connecting visually provides a way for support to quickly troubleshoot, discover problems – even if they lie in the customers’ computers – and make the fix.
Why should you invest in visual engagement today?
If you are looking for a customer experience improvement solution that can produce quick and measurable ROI, visual engagement place to invest. Key Performance Indicators (KPIs) that are positively affected through the use of visual solutions include:
- Net Promoter Score (NPS)
- Customer Effort Score (CES)
- Conversion rate
- Average resolution time
- Reduction of repeat callers
With increases in customer satisfaction, long-term loyalty, and revenue, how can you lose?
Are you ready to see how Glance can improve customer engagement, increase sales, and improve the bottom line for your organization?
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »