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5 Must-Read Customer Service Blogs

I am, of course, a big fan of the Glance blog when it comes to customer service advice. But far be it from me to think that we are the only ones out there.

Below are five absolutely fantastic, “can’t miss” customer service blogs that you should check out immediately if you haven’t already subscribed to them. They all share pieces that will provide guidance and give you actionable steps to continually improve your customer service initiatives and programs.

1. Salesforce Customer Service and blogs

Is it cheating to start off with a two for one deal? While the Customer Service and blogs are run by different arms of Salesforce, they are both very informative and worth bookmarking.

From AppExchange apps to eBooks to thought leadership pieces, the Salesforce Customer Service blog has it all. provides easy-to-read pieces that nonetheless manage to convey a lot of information in just a few short paragraphs.

2. CX Journey

When it comes to customer experience, the name of this blog says it all: CX Journey focuses on all aspects of the never-ending customer journey. The blog is run by the vastly knowledgable, very personable Annette Franz. She’s a writer, an innovator, and a force to be reckoned with. In addition to reading her blog on a regular basis, I recommend you follow her on Twitter for more customer experience articles, tips, and customer service knowledge.

3. Shep Hyken’s Customer Service Blog

Shep Hyken is another amazing customer service expert, with years of experience and wisdom at his beck and call. Shep Hyken’s Customer Service Blog provides regular updates including customer experience thought leadership pieces, insightful customer service guest posts, and recommendations of great articles from other blogs. Shep is also a fantastic person to follow on Twitter.

4. Think Customers by 1:1Media

Think Customers by 1:1Media provides insights from a variety of authors so you get a wide breath of customer service points of view. From a new look at customer experience to customer relationship management (CRM) tools for the contact center to the Internet of Things and beyond, you will always discover great finds on this broad-based blog.

5. CustomerThink

Last but definitely not least, take a look at CustomerThink. This blog also has a wide variety of contributors, though many contribute on a regular basis. From Lynn Hunsaker to Ian Michiels to Christine Crandell and beyond, you will find high-quality authors and content that will empower you hone your customer service skills and turn your contact center into a powerhouse.

Bonus Tip

While following these customer experience, customer service, and contact center blogs is fantastic, you should also take the time to comb through the various authors, many of whom write their own wonderful blogs. Have more blogs to add to the list? Let us know on Twitter and we can add them to the next set of blog recommendations!

Ready to learn more about improving customer care? In addition to reading these great blogs, you can also check out this free eBook: Counting the Customer: The Complete Guide to Dynamite Customer Care.

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About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »






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