On Friday Zendesk announced its most recent partner integrations as part of their Apps Marketplace, which we’re proud to say includes our fully integrated Panorama visual engagement solution, including co-browse, and screen sharing services.
Visual engagement is the online frictionless process allowing customers and agents to instantly replicate a shared view of content, which naturally occurs in face-to-face settings.
Specifically designed for sales, support and customer service environments, visual engagement is comprised of five core components: co-browse, screen share, agent video, mobile showcase, and metrics.
A concurrent, real-time, interactive view of content, regardless of where it resides (within a browser, in the cloud, on a desktop, or mobile device) greatly expedites comprehension of any subject matter and its relevance to both agent and customer, particularly with online product promotion and knowledge transfer to new customers.
Visual engagement adds depth to both voice and chat conversations. In fact, businesses that have made an investment in the technology have seen a considerable lift in conversions rates and a correlating decline in abandonment rates, improved voice of customer scores, and an increased perception of overall brand experience.
Our customers and partners continue to tell us that an integrated, best of breed strategy – like our Zendesk integration – makes perfect sense for them; protecting investments in proven agent desktop applications, reducing learning curve costs, while delivering a roadmap for future collaborative needs – i.e., a migration to any or all core visual engagement components.
But don’t take our word for it. Check out the Zendesk Apps Marketplace and see for yourself! Or…
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »