Guide your customers and cut through confusion.
Companies that do most or all of their business online can find selling to, onboarding, training, and supporting clients very challenging. It’s time to transform frustrated customers into empowered customers who can clearly understand which solutions will bring them the most value, as well as how to use those solutions to their greatest benefit.
Glance for SaaS/technology offers visual engagement tools such as cobrowse, screen share, agent video, mobile showcasing and more. These integrated visual engagement solutions enable agents to walk clients through complex processes as everyone is in the same room, instantly answering questions and teaching customers how to solve their issues rather than calling in time and again. The results include more upsells, fewer support calls, greater renewal rates, and a high improvement in customer experience.
Seeing the value of online engagement
When your customers are online, you need to be there too. Join thousands of other technology and SaaS companies in gaining these benefits.
Reduction in time to convert customers to new products
Increase in first call resolution
Reduction in call handling time
Discover how Glance for Technology and SaaS can revolutionize your organization.
Some of the biggest technology companies across the globe use Glance’s visual engagement solutions to create competitive differentiation, deliver growth through loyal customers, recruit newcomers who are looking for a compelling service, and boost the customer experience.
Be Where Your Customers Are
Collaborate with customers regardless of whether content resides in a browser, in the cloud, on a desktop, or on a mobile device. Increase upsells, speed onboarding, improve customer assistance, and increase customer clarity, via any device: computers, tablets, or mobile phones.
Bring Visual to Engagement
Build confidence and understanding by interactively viewing and controlling content in real time through integrated cobrowsing, screen sharing, agent video, and mobile showcasing. Mask sensitive information while agents connect with customers across a secure infrastructure.
Integrate your Glance solution with your other customer experience solutions, including Salesforce.com, LiveOps, SAP, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.
“At Constant Contact, our customers are our top priority. When they need help, it’s our goal to get them an answer quickly—and the Glance for Salesforce visual engagement solution has been a great tool in helping us achieve that goal. It has improved our ability to resolve issues swiftly within a single call and deliver even more ‘wow’ experiences.”
Rick Edwards, Partner Implementation Manager, Constant Contact